All returns require an RMA. Please contact us at firstname.lastname@example.org regarding returns.
Returns require all original packaging with no marks or writing on the boxes.
We will accept the return of products that are for 14 days from the date of receipt. Warranty issues are to be taken up with the manufacture of the the product. Please contact the manufacture for warranty support.
Cameras that are returned must be factory sealed to qualify for a refund. Cameras that with a broken factory seal are can only be returned for a store credit. Some Celestron cameras are factory sealed in a vacuum packed bag. If the vacuum packaging is opened the camera is not returnable.
Returns made on products that do not have defects in manufacturing are subject to a 15% re-stocking charge
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase.
Clearance, open box and used items are sold as is with no warranty. Returns will be accepted within 5 days of receipt. Cost of shipping is the responsibility of the customer. We recommend using a tracking service and insurance. Ontario Telescope and Accessories is not responsible for damaged or lost items that are returned.
Unless the error was on the part of Ontario Telescopes and Accessories the shipping costs are not refundable.
Orders paid by Paypal will be refunded via Paypal. All Paypal fee's are will be the responsibility of the customer.
The following items are not returnable
SBIG cameras and products
Software Bisque mounts
Meade Light Bridge Telescopes (not Mini's)
Explore Scientific Dobsonians
All Software open or not
Carbon Fiber telescopes
Final sale and Clearance items
Refurbished items are returnable for store credit only.
Ontario Telescope and Accessories had full discretion on this policy. All decisions are final.