A deposit that is taken for an order to reserve an item or to place a special order will be 10%. Depending on the special orders dollar amount value this is subject to change. Any restocking or shipping charges incurred by Ontario Telescope and Accessories, because the order was canceled by the customer, will be deducted from the deposit. The balance will be returned to the customer.
Items that are sold on a Pre-Order basis will have a set amount determined at the time of Pre-Order. This amount is subject to change. Pre-Orders are charged to the method of payment immediately. A 20% penalty will be imposed on orders that are cancelled. If the pre-ordered item is fulfilled and shipped from the manufacture then the pre-order is not cancelable and the order is subject to our return policy as per our Terms and Conditions of sale.