All returns require an RMA. Please contact us at [email protected] regarding returns.
Ontario Telescope and Accessories does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. In this situation, Ontario Telescope and Accessories does not take title to the refunded item. If we receive items that do not meet the requirements of our return policies, including items returned past the eligible return window, opened items or damaged items, we may charge a restocking fee or issue a partial refund.
Returns require all original packaging with no marks or writing on the boxes.
We will accept the return of products that are for 14 days from the date of receipt. Warranty issues are to be taken up with the manufacture of the the product. Please contact the manufacture for warranty support.
Cameras that are returned must be factory sealed to qualify for a refund. Cameras that with a broken factory seal are can only be returned for a store credit. Some Celestron cameras are factory sealed in a vacuum packed bag. If the vacuum packaging is opened the camera is not returnable.
Returns made on products that do not have defects in manufacturing are subject to a 15% re-stocking charge
The cost of shipping is not refunded.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase.
Clearance, open box and used items are sold as is with no warranty. Returns will be accepted within 5 days of receipt. Cost of shipping is the responsibility of the customer. We recommend using a tracking service and insurance. Ontario Telescope and Accessories is not responsible for damaged or lost items that are returned.
Unless the error was on the part of Ontario Telescopes and Accessories the shipping costs are not refundable.
Orders paid by Paypal will be refunded via Paypal.
The following items are not returnable
SBIG cameras and products
Computers. Astrobars, ASIAIR's, ect...
Software Bisque mounts
Meade Light Bridge Telescopes (not Mini's)
Explore Scientific Dobsonians
All Software open or not
Carbon Fiber telescopes
Final sale and Clearance items
Refurbished items are returnable for store credit only.
Ontario Telescope and Accessories had full discretion on this policy. All decisions are final.